RETURNS

Support > Returns

Monster Illuminessence offers a 15-day return policy. Refunds only apply to customers who have purchased directly from MonsterIlluminessence.com. All other returns must be requested from the original retailer.

Return and Exchange Periods

If you wish to return or exchange your purchase, you must contact customer support within 15 days of receiving your product. Please note that the time period begins the day you receive your products via delivery. Once a claim is place with customers support you then have 7 days to ship the device using the provided return label before the return request is closed. This applies to new, clearance, open box, refurbished and pre-owned, defective. After 15 days, return request will not be processed. No exceptions.

Restocking Fees

All Monster Illuminessence returns have a restocking fee if returned by any customer. This is a fee of 15% of the item purchase price per item. For example, if 3 items are returned, 15% will be deducted from the sale price of each item.

How to Return an Item

To begin the return process, compile all of the original contents including all packaging for items that you wish to return. If any of the components are missing upon arrival at our facilities, we may either deny the return or deduct a nonrefundable charge up to $35.00 for what is missing.

Return by mail via the pre-paid label provided by Customer Support

• First, contact customer support at customerservice@monsterilluminessence.com with your order number and reason for your return request.
• A Return Authorization Form will be provided to you via email. Please review and complete the information on the form.
• A pre-paid return label and RMA number will be emailed to you within 48 hours. Please put your device and completed RMA form in an appropriately sized shipping package.
• Attach the return label to the package and mail it via USPS.
• If you chose NOT to use our carrier or pre-paid label, please keep your tracking information for your records. You must also write your order number on the outside of the shipping package. Please do not write on the product packaging. In the event that you use your own carrier, we are not responsible for shipping fees. Please do not ship back any devices unless instructed by a customer support representative.

*We are not responsible for lost or damaged packages or lost unauthorized packages shipped without an RMA number.

All returns are to be sent to:

Monster Customer Support Department

1 Cragwood Road Ste 200

South Plainfield, New Jersey 07080

Refund Method

All reimbursements for returns will be provided in the same way that you paid for them. Once we receive your return, we will process it within 2-3 business days. Depending on your bank’s processing time, it may take up to 14 days after we process the return for it to reflect on your account.

Damaged, Defective or Incorrect Items

If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please contact customer support at customerservice@monsterilluminessence.com to return it during the 15-day return and exchange time period. We will not proceed with claims outside of the 15-days return period.

Subscriptions and Services

All subscription and services are final sale. We do not offer reimbursements on subscriptions.

Non-refundable items

All Final Sale merchandise.

Devices outside of the 15-day return policy.

No exceptions.

Returns only valid for US Customers