Refund Method
All reimbursements for returns will be provided in the same way that you paid for them. Once we receive your return, we will process it within 2-3 business days. Depending on your bank’s processing time, it may take up to 14 days after we process the return for it to reflect on your account.
Damaged, Defective or Incorrect Items
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please contact customer support at customerservice@monsterilluminessence.com to return it during the 15-day return and exchange time period. We will not proceed with claims outside of the 15-days return period.
Subscriptions and Services
All subscription and services are final sale. We do not offer reimbursements on subscriptions.